Refund policy

Refund Policy

Effective Date: 7/24/26

ReadAndRoom.com sells digital books delivered exclusively as downloadable PDF files. No physical products are sold or shipped.

Digital Product Refunds

Because digital books can be accessed and retained after delivery, completed purchases are generally nonrefundable once the correct PDF has been successfully delivered and made accessible.

A refund is available when a customer is unable to receive or access the purchased ebook and ReadAndRoom.com cannot resolve the issue.

Eligible Refund Situations

You may qualify for a refund when:

The download link was never delivered.
The download link does not work.
The PDF file is missing, corrupted, or cannot be opened.
You received the wrong ebook.
You were charged more than once for the same order.
A verified technical problem prevents delivery or access.

Customers should first allow us a reasonable opportunity to resend the ebook, replace the file, or provide a new download link.

Requesting Assistance

Before requesting a refund, contact our support team and provide:

Your full name
The email address used at checkout
Your order number, when available
The title of the ebook purchased
A brief explanation of the delivery or access problem

We may request screenshots or other information needed to identify and resolve the issue.

Replacement Before Refund

When possible, we will first attempt to:

Resend the delivery email.
Provide a new download link.
Send the PDF directly to the verified email address.
Replace a damaged, incorrect, or inaccessible file.

When these attempts do not successfully provide access to the purchased ebook, a full refund will be issued to the original payment method.

Nonrefundable Situations

Refunds are generally not provided when:

The correct ebook was successfully delivered and accessed.
The customer changed their mind after purchase.
The customer no longer wants or needs the ebook.
The customer expected a physical book despite the product being clearly identified as digital.
The customer lacks compatible software, storage, internet access, or a suitable device.
The customer entered an incorrect email address but we are able to resend the file after verifying the purchase.
The customer dislikes the content, writing style, cover design, or subject matter after receiving the ebook.

Nothing in this policy limits any refund or consumer rights that cannot legally be waived.

Refund Processing

Approved refunds will be returned to the original payment method.

Processing times depend on the bank or payment provider and may take several business days after approval. ReadAndRoom.com does not control how quickly a financial institution posts the refunded funds.

Duplicate or Unauthorized Charges

Contact us immediately if you believe you were charged more than once or did not authorize a purchase. We will review the transaction and issue any refund that is determined to be appropriate.